1. What does Santushti-exports.com offer?
Santushti-exports.com offers the finest jewelry in traditional Indian Ethnic wear, Bridal jewelry, Sterling Silver, Sterling Silver with semi-precious stones, beads, sterling silver watches etc. Santushti-exports.com makes it possible for you to send gifts and purchase for yourself; residing almost anywhere in the world. Through this service, you can order from the choicest jewelry items shown on the site while making the payment online. We can also vouch that our prices are most competitive as we try to benefit customer because we save on high establishment costs compared to a shop on high streets of leading cities. We guarantee for excellent and exclusive quality products.

2. Is my credit card charged immediately on my shopping at Santushti-exports.com?
No, we take an approval of you shopping amount and block the same on your credit limit. The charge is then debited at the time of dispatch and or processing only. In events of goods being out of stock or a specific product being out of stock, we revert to you on email and then finally charge/debit less on your card (deducting value of product not sent).

3. How can I place an order?
You are requested to follow the following steps to place your order:
· Identify an item of your choice from our online product catalog
· Add it to your shopping cart using "Add to Cart" button
· Once you have added all the products you wish to buy, click on Checkout button

· You will not be prompted to verify your order and proceed further for giving your credit card details, billing and shipping information.

4. Can I phone or fax my order?
We accept retail orders generated ONLINE ONLY. At present, we do not offer a facility for order by phone or order by fax. However, we do accept WHOLESALE ORDERS through e-mail at sales@santushti-exports.com

5. Which credit cards does Santushti-exports.com accept?
We accept VISA, MASTER CARD, AMERICAN EXPRESS, DINERS CLUB, CITIBANK E-CARDS, JCB CARDS AND ONLINE BANKING INTERFACES. Our shopping cart payment gateway has been approved as a Super/Master Merchant by Citibank, ICICI Bank, American Express, UTI Bank, IDBI Bank, Centurion Bank and HDFC Bank.

6. Does your website accept payments thru Net Banking?
Yes, we accept online net banking. This is done by directly debiting from your online account in any of the following banks/divisions. HDFC Bank, ICICI Bank, Citibank, IDBI Bank, UTI Bank, Global Trust Bank, Federal Bank& Bank of Punjab Ltd.

7. What are the other payment options?

a) Swift Transfer in favour of "M/s. Santushti Gems & Jewelry"
Our banker's are, ABN AMRO Bank, First India Place, Gurgaon, Haryana, India
Current Account no. 908518

Format for Telex/SWIFT Transfer (For USD Funds)

The remitting bank should send the message via SWIFT as follows:-

Message to: ABN AMRO BANK N.V., New York (Swift Code : ABNAUS33)
To Pay/transfer USD…………………………………….
To A/c number 673079156341 of ABN AMRO Bank N.V., New Delhi (Swift Code: ABNAINBBDEL) maintained with the above bank.
Value date:………………………………….
For further credit to:
Ultimate Beneficiary: Santushti Gems & Jewelry
A/C Number: 908518
Purpose:……………………………………………………….

Format for Telex/SWIFT Transfer (For GBP Funds)

The remitting bank should send the message via SWIFT as follows:-

Message to: ABN AMRO BANK N.V., London (Swift Code : ABNAGB2L)
To Pay/transfer GBP…………………………………….
To A/c number 07248000000902756 of ABN AMRO Bank, Mumbai maintained with the above bank.
For further credit to
ABN AMRO Bank N.V., New Delhi (Swift Code : ABNAINBBDEL)
Value date:………………………………….
Ultimate Beneficiary: Santushti Gems & Jewelry
A/C Number: 908518
Purpose:……………………………………………………….

Format for Telex/SWIFT Transfer (For EUR Funds)
The remitting bank should send the message via SWIFT as follows:-
Message to: ABN AMRO BANK N.V., Amsterdam (Swift Code : ABNANL2A)
To Pay/transfer EUR…………………………………….
To A/c number 529481375 of ABN AMRO Bank , Mumbai maintained with the above bank. For further credit to:
ABN AMRO Bank N.V., New Delhi (Swift Code : ABNAINBBDEL)
Value date:………………………………….
Ultimate Beneficiary: Santushti Gems & Jewelry
A/C Number: 908518
Purpose:……………………………………………………….

b) Indian currency bank drafts/cheque payable at Gurgaon, Haryana favouring M/s. Santushti Gems & Jewelry drawn on any scheduled bank of the Indian Union. The order will however be dispatched upon realization of the cheque.

c) International bank drafts on any Indian scheduled Bank / International Bank having a branch at Delhi / New Delhi favouring M/s. Santushti Gems & Jewelry payable at New Delhi or Gurgaon, Haryana.

8. Are my credit card number / bank a/c. number secure?
Our shopping cart software adopts stringent security measures to ensure that critically sensitive information, such as your personal information and the credit card details, are protected. Your entire credit card Authorization is done using ICICI E-PAYMENTS LTD.(PAYSEAL) High End Secure Payment Gateway. Your personal information and credit card details are entered on a secure server and the same is encrypted before it is transmitted over the Internet to the PAYSEAL payment gateway. Our shopping cart software server is behind security firewalls to ensure maximum protection of your details. This guarantees that your information is inaccessible to any third party.

9. Does Santushti-exports.com use SSL encryption?
Yes, our shopping cart software uses industry-standard SSL (Standard Sockets Layer) Technology, which is used worldwide, for this data encryption

10. How do I feel sure that you have correctly registered the order placed?
After you have placed the order, you will get an e-mail confirming your order registered with us. Please check your e-mail and if you want any correction, you are requested to get in touch with us at customersupport@santushti-exports.com.

11. Will I be charged any Custom Duties?
Normally courier parcels received on shopping over the net by Individuals does not attract Custom Duties, however this varies from Country to Country. If there are any charge of any taxes or custom duties by your (receiver's country) Government / Customs in your country, the same is paid by you. Santushti-exports.com has no control over the same.

12. Are the items dispatched as per the display on web page?
The products will match the image on the website. The product specifications mentioned with the product photo is only approximate. Most products here are handmade items. There may, hence, be a slight variation in the pictures and the respective products and there specification. At the same time Santushti-exports.com will make all possible efforts to make its services delightful for both the sender and the receiver of the order. Note: Accessories shown (if any) are not a part of the product.

13. How much time do you take to deliver after the payment has been made?
We shall dispatch your products within 6 to 9 working days of securing your approval from your credit card company for the payment. The courier agency (FedEx, UPS, DHL) will require additional time to deliver the products to you. The delivery time varies from destination to destination. However, we will e-mail to you the approximate date of delivery at your address via an e-mail.

14. What is the mode of delivery?
Santushti-jewelry.com reserves the right to use any reputed courier company (FedEx, DHL, UPS, etc.) or Postal Global Express Mail (EMS Speed Post) for items under "Free Packaging & Shipping". Other deliveries are made either thru Postal Global Express Mail (EMS Speed Post) or renowned courier companies like FedEx, DHL, UPS etc

15. How do I contact you regarding my order?
All packing and shipping charges are free for delivery within India.

16. How do I know that my order has been dispatched?
Confirmation through e-mail stating courier airway bill number and expected date of delivery shall be sent to you after your purchase has been dispatched. You may directly track you shipment online at the courier company's website or call them to check the status.

17. Can I send some message/card with the order?
Yes, you can send your message with the order. It's free. Just type in your message in the respective space during the time when you enter shipping and invoicing details. Your message will be delivered along with the order. Alternatively you can send us an e-mail stating your message and the order number.

18. Where all can Santushti-exports.com deliver order?
Santushti-exports.com can deliver order to all major countries in the world. You may place orders from anywhere in the world while making payment through Credit Card or any other mode mentioned above.

19. Can I cancel an order after it is submitted?
Yes. To cancel an order, email at sales@santushti-exports.com mentioning your Order No. within 48 hours. Please note that you can only cancel orders that have not yet entered the shipping and processing process even though you have emailed within 48 hours.

20. How do I contact you regarding my order?
You can send a mail to our Customer Service Group at customersupport@santushti-exports.com and we will only be glad to help you.

21. Return Policy
Goods once dispatched shall not be returned on any grounds. However, in case you may have any complaints regarding the products delivered, kindly to write to us at customersupport@santushti-exports.com

Kindly also refer to our Privacy policy, terms of use, disclaimer.